1. The Information We Collect
We collect information that helps us deliver and improve our AI automation services. This includes:
Personal Data
Information that can identify an individual, such as name, contact details (email, phone number, WhatsApp ID), business name, and designation. This data is typically collected when you interact with our AI agents, sign up for our services, or communicate with us.
Operational Data
Data related to your business operations, which may include inventory levels, sales figures, customer interaction logs, lead data, and other metrics relevant to the AI automation solutions we provide. This data is crucial for training and optimizing our AI models to deliver specific business outcomes.
Technical Data
Information about your usage of our services, such as IP addresses, device information, browser type, and interaction patterns with our AI agents. This helps us ensure the security and efficiency of our platforms.
2. How We Use Your Information
Your information is utilized strictly for the purposes of providing, maintaining, and improving our AI automation services. Specifically, we use your data to:
- 1Deliver AI Automation ServicesTo operate and manage AI agents (WhatsApp, Website, Voice), sales automation systems, inventory automation, lead generation, and customer support automation tailored to your specific business needs.
- 2Personalize and Optimize ServicesTo train and refine our AI models, ensuring they provide accurate predictions, efficient automation, and relevant insights for your business.
- 3CommunicationTo respond to your inquiries, provide customer support, send service updates, and deliver information about new AI solutions that can benefit your business.
- 4Compliance and Legal ObligationsTo comply with the DPDP Act, 2023, and other applicable laws and regulations, including responding to legal requests and preventing fraud.
- 5Business DevelopmentTo analyze market trends and identify new opportunities for AI automation in Raipur and Chhattisgarh.
3. Consent and Legal Basis for Processing
We process your personal data based on your explicit consent or for legitimate uses as defined by the DPDP Act, 2023. When you engage with our services, you provide consent for us to collect and process your data for the stated purposes. You have the right to withdraw your consent at any time, and we have made this process easy and accessible.
For Children and Persons with Disabilities: Verifiable consent from parents or legal guardians will be obtained before processing any personal data.
4. Disclosure of Your Information
We do not sell or rent your personal data to third parties. Your information may be disclosed in the following circumstances:
Service Providers
To trusted third-party service providers who assist us in operating our business and delivering our services (e.g., cloud hosting, data analytics). These providers are contractually bound to protect your data.
Legal Requirements
If required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal obligations.
Business Transfers
In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We implement robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security audits. We understand that data security is paramount, especially when dealing with sensitive operational data.
6. Your Data Protection Rights
Under the DPDP Act, 2023, you have the following rights regarding your personal data:
Right to Access
You can request access to the personal data we hold about you.
Right to Correction
You can request corrections to inaccurate or incomplete personal data.
Right to Erasure
You can request the deletion of your personal data when it is no longer necessary.
Right to Grievance Redressal
You have the right to file a complaint with the Data Protection Board of India.
Right to Nominate
You can nominate another individual to exercise your rights in case of your death or incapacity.
Right to Withdraw Consent
You can withdraw your consent at any time by contacting us using the details below.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our website with a revised effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
aiway.in
AI Automation Agency for SMEs & Industries
Email: info@aiway.in
Phone: 7000571678
Available upon request
Location:
Raipur, Chhattisgarh, India